Client Funds

Client Funds

All client funds are held at fully segregated client trust accounts held at Commonwealth Bank. Client funds are kept separate from ACY company funds and – if ACY were to become insolvent – will not be used to pay back creditors.

Deposit & Withdrawal

To ensure that the client's funds are properly used and safe, ACY provides several modes of deposit and withdrawal, including Credit Card, bank transfer and international Transfer.

PI Insurance

ACY AU and ACY LLC have Professional Indemnity Insurance for their respective clients, in compliance with ASIC's Regulatory Guide.

Financial Complaints

We have internal dispute resolution procedures to resolve complaints from Clients. A copy of these procedures may be obtained by contacting us and requesting a copy. Contact ACY Capital to inform us about your complaint. You may do this by telephone, facsimile, email or letter to the following address: Compliance Team. Initially, all complaints will be handled and investigated internally. Should you feel dissatisfied with the outcome, you have the ability to escalate your concerns to an external body for a resolution.

Anti-Money Laundering

Due to anti-money laundering regulations in the world, ACY Securities requires all clients to provide a complete and accurate proof of identity as well as address when opening a live trading account. Deposits and withdrawals must be made from and paid to the same person as the trading account holder. No third-party payments are allowed.

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